Electronic services

Introduction and development of electronic government services

By the Resolution of the Cabinet of Ministers of September 15, 2017, № 728 "On measures to improve the provision of e-government services through the Single portal of interactive state services of the Republic of Uzbekistan", the "Regulation on the Single interactive state service" was approved.

According to the law on e-government, an e-government service is a government service provided using information and communication technologies.

Electronic services are provided to individuals and legal entities, as well as government authorities.

E-government services are divided into 3 types:

  • information type services
  • interactive services
  • transactional services

Information service is a service that provides information about a service, such as where, by whom, and to which address. Interactive services are services that can be obtained by submitting an application and contacting the appropriate organization to obtain a result, i.e. services that the service provider accepts with the involvement of a human factor. Transactional services include services that are provided online with the participation of information systems until the application is submitted and the final result.

The Single Interactive Portal of government services of the Republic of Uzbekistan was launched in 2013 on the Internet by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan on December 30, 2012, № 378 within the across the Government portal, including in the "Single window" mode.

With the improvement of the mobile application of the Single Portal, the number of services in the mobile application exceeded 66.

Pages on social networks of a Single portal were launched (https://t.me/MyGovUz, https://www.instagram.com/my.gov.uz/, https://www.youtube.com/channel/UC7NMuSYJQUKQSLQnE2L5L2A ).

In addition, a feedback system was launched, particularly a short telephone number 1242, a telegram bot (@myGovUzSupportBot) to answer questions and suggestions that arise in using e-government services through the Single Portal to eliminate technical problems.

There are 148 government services in a special module for public service centers, and 17 public services for post offices in the "Office of a single agent".

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